Carol Ann Fritz

Carol Ann Fritz

CAREER GOAL:

· A responsible position providing design and implementation support for HL7 interfaces.

QUALIFICATIONS:

* Strong analytical and documentation skills	* High work ethic and regard for quality
* Ability to work as part of a team and independently	* Experienced multi-platform programmer
* Excellent communication skills	* Experienced business and process analyst
* Ability to multi-task in a fast paced environment	* High attention to details and ability to learn quickly

SKILLS SUMMARY:

· Over ten years professional IT experience working in various roles as a business, programmer and systems analyst; with more than seven years experience serving the health care industry with over five years in HL7 interface development and system support.

· Familiar with the program development cycle: problem analysis and identification; solution design; validation and testing; and implementation with post production support.

· Excellent command of the English language and experience in providing written technical documentation, business correspondence, financial statements and successful grant proposals.

SKILL HIGHLIGHTS:

· Languages: MONK, HL7, korn shell, sed, awk, CCL, C, C++, Borland Delphi

· Tools: Enterprise Application Integration (EAI), Sun SeeBeyond EGate Integrator 4.3.5, HL7 Explorer, Magic, CorePoint Integration Engine, MS Office, ACS Government Financials

· HL7 Message Types: Patient demographics (ADT), Scheduling Messages (SIU); Transcriptions (MDM), Financial charges(DFT), Medical Orders(ORM) and Results(ORU)

· Vendor Systems: Cerner Millennium, Sieman’s Soarian, Keane Patcom, Quadramed Affinity, CBORD FSO, IDX, Medquist CMT Transcription, Labtrak, and Witt Bio-Medical.

EXPERIENCE:

Interface Support-

· Worked on location and remotely providing interface programming support, documentation and analytical assistance to design, build, monitor and maintain HL7 and XML application interface systems using Sun-SeeBeyond eGate Integrator 4.5.3 MONK, 5.05 MONK and 5.04 SRE products for three Care New England hospital facilities in RI; an esoteric laboratory facility in TN; University of Massachusetts Memorial Hospitals System in MA and Virginia Commonwealth University Health Systems in VA.

· Diagnosed and resolved all software, data content or format, operating system, network and/or application connection problems for interfaces and applied necessary patches and upgrades to maintain system stability for these facilities.

· Provided on call 24/7 support for systems as scheduled.

· Participated in an HL7 interface engine conversion project at the laboratory facility in TN; EMR software (Cerner) system implementation at the three hospital facilities in RI and EMR software (Siemans) system for University of Massachusetts Memorial Hospital in MA.

Software Development, Testing and Maintenance-

· Analyzed system, network and application interfacing needs for various HL7 and HIPAA compliant health care information systems and designed, programmed and tested customized software and resolved software, operating system, network and/or application problems.

· Programmed and modified Cerner CCL scripts for Cerner PharmNet and provided other programming and analytical assistance to other solutions groups as needed.

· Responsible for design, development and programming of commercial, desktop, CD ROM based marketing applications using Borland Delphi. Designed and integrated custom components for project needs and ported existing applications in C and C++ to Delphi. Interacted with marketing and sales staff to determine product requirements.

· Full scope design, development, programming and documentation using Borland Delphi of an expert system used to calculate cost and material estimates for specific livestock housing systems. Interfaced with client to determine needs, designed and developed logic and expert systems, negotiate contracts and provide product support. Assured compatibility and functionality across Windows 3.X, Windows95, Windows NT and OS2/Warp platforms.

· Designed and programmed decoders in C, C++ and UNIX shell scripts to translate raw weather data into data bases. Created and wrote proprietary applications for Weather Express clients using these and other data sources to produce various text based weather products.

Documentation –

· Documented and detailed system and inter-application processes, data flows, operational and programming procedures, risk assessments, migration plans.

· Reverse engineered existing system requirements and performed gap analysis requirements for all interfaced systems affected by conversions at both Care New England and American Esoteric Laboratory.

· Wrote requirements documentation and presented and documented Proof of Concept models. Designed and documented program structure and wrote both User and Programmers Support Guides for applications for inventory control software I developed for IBM’s Fishkill, NY plant.

· Provided written documentation of AIX system performance analysis and recommendations and produced a high level risk assessment for a planned Informix to DB2 database migration at the Indian Health Services Office located in Albuquerque, NM.

· Identified, outlined and detailed key knowledge areas and skill sets from subject matter experts (SME’s) and documented all application support and development information necessary to support Point of Sale system for large cellular network corporation undergoing a merger with Sprint PCS. Met with related department SME’s to plan and document BMP’s. Performed Risk Assessments and documented Risk Management and Abatement Programs.

· Documented and created written procedures for Kit Carson County, Colorado Governments Finance Office for Payroll, A/R and A/P processes and County Administrator Office tasks and processes.

UNIX Administration and Systems Analysis -

· Provided AIX system administration and support for IBM Business Partners servers and internet processes located in Boulder, CO. Maintained and upgraded servers hosted in stand alone, PSSP and HACMP configurations, responded to user requests, implemented changes and system upgrades, and crafted shell scripts.

· Conducted AIX system performance assessment the request of Indian Health Services located in Albuquerque, NM to diagnose and identify possible causes of slow system response times and sub-optimal system performance. Identified problem areas and made recommendations to address performance issues.

· Designed, deployed, maintained and monitored QA controls and programs for AIX platform Cerner’s medical information systems; including remote AIX administration, system performance tuning, shell scripting, C coding, and technical documentation. Provided second and third line technical support for AIX system related issues. Taught and trained client system administrators and staff, and developed and presented AIX System Administration lectures and seminar sessions.

Project Management -

· Provided detailed written go-live procedures before, and hands on support for interfaces and associated teams during implementation and system migrations.

· Worked with elected and appointed government officials and board members, department managers, directors and staff to coordinate management of all county operations.

· Met with management, end users and programmers to determine programming project requirements. Coded and tested scripts, assisted test staff during system and user acceptance testing. Worked with users and programmers to identify upgrade needs and made and documented code revisions as requested.

Database and Reporting -

· Maintained product and purchase information in Point of Sale and Inventory Control database for a fourteen store franchise. Ran queries, analyzed results and prepared reports.

· Maintained Point of Sale system for Sprint PCS supporting 425,000 customer base.

· Designed and crafted UNIX/AIX shell scripts and SQL logic to create reports for IBM's manufacturing inventory management located in East Fishkill, NY.

Web Development –

· Designed, developed and maintain content for Buckeye Brook Coalition’s web site (www.buckeyebrook.org).

Communications and Customer Service -

· Acted as primary administrative contact and fiscal officer for Kit Carson County, Colorado, working directly with the general public, department staff, other agencies, vendors and auditors providing requested information and resolving questions and problems.

· Prepared County budgets ($16.1 million allocated funds for 2009), mill levies, year end close activities and other statutorily mandated reports and activities, grant proposals, resolutions, contracts and county correspondence.

· Composed and typed correspondence, reports and Marketing Bulletins for the Marketing Department of a 13 store liquor franchise office. Respond to questions and concerns of Marketing Department staff, store managers and vendors.

EMPLOYMENT HISTORY:

Interface Programmer Analyst

· Sheltering Arms Physical Rehabilitation Centers, Glen Allen, VA [2011 – present]

· VCU-Health Systems, Richmond, VA [2010 – 2011]

· Bare Cove Group (U Mass), Worcester, MA [2010– 2010]

· Micro-Star, Inc, Cincinnati, Ohio [2006 – 2008]

· Care New England, Warwick, RI [2004 – 2007]

County Administrator and Finance Director [2007 – 2010]

· Kit Carson County Government, Colorado

Assistant to the Vice President of Marketing [2002 - 2004]

· Tri-State Group, North Providence, RI

Computer, Systems and Business Analyst [1995 - 2002]

Ÿ IBM	Ÿ Sprint PCS	Ÿ MO Department of Health
Ÿ Indian Health Services	Ÿ Cerner Corporation	Ÿ redmare.com Associates
Ÿ St. Elizabeth’s Community Hospital

EDUCATION:

University of Rhode Island
B.S. Business Management, December 1982
Area of Emphasis: Accounting

University of Nebraska - Lincoln, NE
Area of Emphasis: Computer Science
Graduate studies included C++, UNIX and C Programming, Technical Writing, Grant and Proposal Writing, Telecommunications and Information Systems, Urban and Community Planning Development, and Calculus

Professional and Technical Development Activities Include:

· CorePoint Integration Engine v4.3 Level 1 Training 2012	· Pipeline Awareness & Education for Emergency Responders and Public Officials 2009	· Introduction to TCP/IP and TCP/IP Protocols - NIIT Ltd. - 2000
· CorePoint Integration Engine v4.2 Level 2 Training 2011	· Colorado Government Finance Officers Association Budget 101 (6 CPE) 2009	· TCP/IP Concepts - Gartner Group Learning - 2000
· CorePoint Integration Engine v4.2 Level 1 Training 2011	· Colorado Department of Health and Services Training for Single Audit Auditors (7 CPE) 2008	· IBM AIX User Seminar Q1113 – IBM - 1998
· Introduction to HL7 Version 3 (RIM), Part 1: Fundamentals - HL7 International - 2010	· FEMA Introduction to Incident Command System (ICS 100) (IS-00100) 2007	· IBM AIX System Administrator Seminar Q1114 –IBM - 1998
· Introduction to HL7 Version 3, (RIM) Part 2: Messaging - HL7 International - 2010	· FEMA ICS for Single Resources and Initial Action Incidents (IS-00200) 2007	· IBM AIX Advanced System Administrator Seminar Q1116 – IBM - 1998
· Introduction to HL7 RIM Clinical Document Architecture (CDA) - HL7 International - 2010	· FEMA National Incident Management System (NIMS) and Introduction (IS-00700) 2007	· MS Access Programming, Levels I and II, Southeast Community College - Lincoln, NE 1997
· HL7 RIM Clinical Document Architecture (CDA): Advanced - HL7 International - 2010	· Comprehensive Medical Terminology 2007	· Delphi Training - CueSoft Inc - 1997
· HL7 Version 3, Data Types, Release 2 - HL7 International - 2010	· Effective Communications 2005	· Delphi 3.0 World Tour - Chicago, IL 1997
· HL7 Continuity of Care Document (CCD) and Level 3 Entries - HL7 International - 2010
· SeeBeyond eGate Integrator Training 2005